Shipping policy
1. Order Processing Time
- Cut-off Time: 5:00 PM (CST) - Central Standard Time (Monday – Saturday).
- Handling Time: 1 – 2 business days (Monday – Saturday).
- Orders placed after 5:00 PM (CST) on Saturday or on Sunday will be processed on the following business day.
2. Shipping Rates & Delivery Estimates
We currently ship to all addresses within the contiguous United States.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
| Standard Shipping | 5 – 8 business days | $5.99 (Free for orders over $75.00) |
| Expedited Shipping | 1 – 2 business days | $14.99 |
Total Estimated Delivery Time = Handling Time (1-2 days) + Transit Time (5-8 days) = 6 - 10 business days.
3. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package directly through our website at [https://winterglowhome.com/apps/parcelpanel](https://winterglowhome.com/apps/parcelpanel) or via the carrier's website (USPS, UPS, or FedEx).
4. Shipping Address & Contact Information
All orders are processed and shipped from our fulfillment location:
- Store Name: Winter Glow Home
- Business Address: 52 Cole Rd, Burkesville, KY 42717, United States
- Support Email: hello@winterglowhome.com
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Business Hours:
- Monday – Saturday: 9:00 AM – 5:00 PM (CST)
- Sunday: 9:00 AM – 2:00 PM (CST)
5. Damaged, Lost, or Missing Packages
If your package arrives damaged or is lost in transit, please contact us within 7 days of the delivery date at hello@winterglowhome.com with your order number and photos of the damaged item/packaging. We will promptly process a replacement or full refund.