FAQs
ORDERS & CANCELLATIONS
How do I place an order?
Simply browse our collection, select your desired items, and click Add to Cart or Buy Now. Follow the on-screen instructions at checkout to complete your order.
Can I change or cancel my order after it has been placed?
Yes, we offer a 24-hour cancellation window. If you need to modify or cancel your order, please email us immediately at hello@winterglowhome.com within 24 hours of purchase. Once an order has entered fulfillment or has shipped, it cannot be canceled, but you may return it upon delivery.
SHIPPING & DELIVERY
How long will it take to process and receive my order?
- Handling Time: 1 – 2 business days (Monday – Saturday, cut-off time 5:00 PM CST).
- Transit Time: 3 – 5 business days for Standard Shipping.
- Total Estimated Delivery Time: 4 – 7 business days within the contiguous United States.
How much does shipping cost?
- Standard Shipping: $5.99 (Free on all orders over $75.00).
- Expedited Shipping: $14.99 (1 – 2 business days transit).
How do I track my order?
Once your package ships, you will receive a confirmation email containing your tracking number. You can also track your shipment anytime on our Track My Order page.
RETURNS & REFUNDS
What is your return policy?
We offer a 30-day return window starting from the day your package is delivered. Items must be unused, in their original condition, and in original packaging.
Do I have to pay for return shipping or restocking fees?
No! We offer Free Return Shipping for eligible items and charge $0 restocking fees. Contact us to receive a prepaid return label.
When will I receive my refund?
Once we receive and inspect your returned package, your refund will be processed back to your original payment method within 3 to 5 business days.
PAYMENTS & SECURITY
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover) and digital wallets (Shop Pay, Apple Pay, Google Pay).
Is my payment information secure?
Yes, absolutely. Our store is hosted on Shopify and encrypted with 256-bit SSL technology (PCI DSS Level 1 compliant). We never store your full credit card details.